This offer (offer) is addressed to an unlimited number of people who want to buy goods in the online store (hereinafter – the online store). The offer establishes the rules and procedures for the sale of goods through the online store, as well as regulates the relationship between the Buyer and the Seller in the sale of goods through the online store and the provision of services in connection with such sale.
The buyer who wishes to purchase the Goods in the online store, must carefully read the terms contained in this offer, and in case of agreement – to accept the terms of the following Agreement. This Agreement is a public contract in accordance with the Civil Code of Ukraine (Articles 633, 641) and the Law of Ukraine “On Electronic Commerce” (Article 11).
- Subject of the Agreement
The subject of this Agreement is to allow the Buyer to purchase for personal needs not related to business activities, the Goods presented in the catalog of the Online Store, under the terms of this Agreement.
This Agreement governs the purchase and sale of Goods in the Online Store, including:
- voluntary choice by the Buyer of the Goods in the Online Store;
- independent registration by the Buyer of the Order in the Online Store;
- payment by the Buyer of the Order placed in the Online Store;
- processing, delivery and transfer of the Order to the Buyer under the terms of this Agreement.
2. Basic concepts
Marketplace – a set of information resources posted on the Internet at https://lapa.shop/.
Online store – an Internet site located on the Internet at https://lapa.shop/, which presents the Goods offered by the Seller for purchase, as well as the terms of payment and delivery of the Goods to the Buyer.
Site User is a visitor of the Site https://lapa.shop/.
Buyer – an individual, a visitor to the Site who accepts the terms of this Agreement, who intends to order or purchase, or a customer who buys the Goods solely for personal use.
The breeder (seller) is an individual who breeds animals and sells them through the website https://lapa.shop/.
Seller – marketplace (IP Yugosh, 79070, Lviv, Dovzhenko str., 16, USREOU code: 2777908598) or other third parties – individuals (not the Administration) who use the services of the marketplace https://lapa.shop/ for sale their Goods on the Internet. Information about such sellers is provided by the Administration at the request of the User (Buyer).
Acceptance – actions of the Buyer / User aimed at accepting the terms of this offer. Acceptance of the offer is any step aimed at buying or selling through the marketplace.
Order – the Buyer’s request for purchase and delivery to the address of the Goods selected on the Site specified by the Buyer is executed in the established manner.
Sale of Goods through the Online Store – sale of Goods by concluding an electronic agreement on the basis of acquaintance of the Buyer with the description of the Goods offered by the Seller contained in the catalog of the Online Store, which excludes the possibility of direct acquaintance of the Buyer with the Goods.
Goods – pet products, pet services and animals.
Offer – information posted on the Site about a specific Product that can be purchased by the Buyer.
Personal account – a section of the online store, available to the user after registration, through which the latter manages his account (account).
Registration – filling in the appropriate form on the Site by the Buyer / User with the indication of the data necessary for identification, with the subsequent entering of the personal (personal) data of the Client in the database of the Seller.
Status message – a message sent by the Seller to the e-mail or mobile number of the Site User and containing information about the status of the Order, Registration, access to the Personal Account, etc.
By ordering the Goods through the Online Store, the Buyer agrees to the terms of sale of the Goods set forth in this Agreement. In case of disagreement, the Buyer must not order the Goods through the Online Store. These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 641 of the Civil Code of Ukraine and Article 11 of the Law of Ukraine “On Electronic Commerce”. The Agreement enters into force (is considered concluded) from the moment of receipt by the Seller of the Order duly executed by the Buyer.
The seller has the right to unilaterally change the terms of this offer at any time. These changes take effect from the moment of posting a new version of the Offered Features on the Site.
3. Registration on the Site
3.1. Registration on the Site is carried out at https://lapa.shop/.
3.2. Upon Registration on the Site, the Buyer undertakes to provide reliable and accurate information about himself and his contact details in order for the Seller to fulfill its obligations to the Buyer and deliver the Goods to him.
3.3. Registration on the Site is not required for ordering.
3.4. The Seller is not responsible for non-fulfillment of its obligations if the information provided by the Buyer during Registration is inaccurate or incomplete.
3.5. The Buyer undertakes not to disclose to third parties his login and password specified during Registration. In case the Buyer suspects the security of his login and password or the possibility of their unauthorized use by third parties, the Buyer undertakes to immediately notify the Seller by sending an e-mail from the Personal Account or e-mail to: firstname.lastname@example.org .
3.6. For all actions performed on behalf of the Buyer, ie using his login and password, the responsibility lies solely with the Buyer.
4. Product Information
4.1. The photos of the Goods presented on the Site may differ slightly from the actual appearance of the Goods.
4.2. Accompanying Product descriptions / characteristics are provided for reference. The online store does not guarantee the accuracy and completeness of the materials about the Goods presented on the Site, the main characteristics of the Goods are indicated. The Buyer can get full information about the Goods by contacting the contact center consultants during working hours by calling the hotline or by notifying the seller.
4.3. The Seller may at any time without prior notice make changes to the descriptions or photographs of the Goods.
4.4. The Online Store is not liable for any damages (including, but not limited to, damages from loss of profits, data or interruption of business activity) resulting from the use, inability to use or results of use of the Site.
4.5. To clarify the information about the Goods, the Buyer may contact the consultants of the Online Store in the Call Center by phone during the working hours of the Call Center or by sending messages online.
4.6. The price of the Goods presented on the Site is indicated in hryvnias. The price is indicated by the seller of the marketplace.
4.7. Information about the Product, posted on the Site https://lapa.shop/, is presented for reference. The Administration of the Site is not responsible for the relevance of information about the Goods (including balances of the Goods, price, range), which is placed by third parties (not the Administration). The Seller undertakes to notify the Administration within a reasonable time of all changes to the Goods (including price, range, availability, etc. characteristics) taking into account the time required to perform technical work, ie directly the process of updating information on the Site. In case of late notification, the Seller is fully and solely responsible for the possible negative consequences of such late notification (including customer claims related to outdated information on the Goods).
4.8. The Buyer agrees that the price of the Goods deposited by him in the “Basket”, its range and quantity will be relevant only at the time of formation of the “Basket” and may change until the confirmation of the Order.
4.9. The price taking into account discounts or promotional offers is specified in “Basket” at registration of the Order. By clicking the order button, the Buyer agrees to purchase the Goods at the price specified in the “Cart”.
4.10. The price of the Goods on the Site may be changed by the Seller unilaterally.
4.11. The Seller has the right to provide discounts on the Goods, to conduct promotions, to set special prices for the Goods.
4.12. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about it confirmation of the Order at the corrected price or cancellation of the Order. If it is impossible to contact the Buyer, the Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order on the payment card.
5.1. The Buyer places the Order independently by freely selecting the desired Product, moving it to the “Cart” section and confirming the selection by clicking the “Place Order” button or by calling the hotline. After placing the Order, the Buyer will be sent a message confirming the Order to the contacts specified during the Order (e-mail and / or mobile phone) or the expected date of receipt of the Goods in its absence. When ordering by phone, the message is made by phone or by sending a message to a mobile number.
5.2. In the absence of the Goods ordered by the Buyer in the Seller’s warehouse, the latter has the right to cancel the Buyer’s Order by notifying the Buyer by calling the consultant of the Online Store, by letter or message to the mobile number. In case of cancellation of the prepaid Order, the value of the Goods is returned by the Seller to the Buyer on the payment card.
5.3. By placing an Order, the Buyer confirms his agreement with the terms of this offer and agrees to the processing of his personal data. The Buyer confirms that he is acquainted with the section of the Site “Delivery and Payment”, agrees with him and fully understands it. The Seller reserves the right to change the delivery time of the Order with the subsequent notification of the Buyer.
5.4. The Buyer bears the risk of adverse consequences for providing false information, which has led to the impossibility of the Seller to properly fulfill its obligations to the Buyer.
5.5. To confirm the Order, the Buyer may be contacted by an online store consultant, who will clarify the details of the Order, agree on the date and time of delivery. Confirmation of the Order can take place without calling a consultant, by e-mail or message to a mobile number.
5.6. The Seller has the right to refuse to transfer the Order to the Buyer if the data provided by the Buyer at the time of placing the Order are incomplete or cause suspicion of their inaccuracy. In case of cancellation of the prepaid Order, the value of the Goods is returned by the Seller to the Buyer on the payment card.
5.7. In the absence of the ordered Goods, the Buyer has the right to replace it with another Goods or cancel the Order by means of messages in the “Feedback” section in the Personal Account or by calling the hotline.
5.8. The Buyer has the right to cancel the Order by calling the hotline.
6. Delivery of the Goods
6.1. Delivery of the Goods is carried out by the courier company chosen by the Seller. Methods, approximate terms, territory of delivery of the Goods are specified on the Site in the section “Delivery and payment”. The approximate time and time of delivery are agreed by the Buyer with the operator or consultant of the Online Store upon confirmation of the Order. In the future, a convenient delivery time is agreed by the Buyer and a representative of the courier company.
6.2. Upon delivery, the Goods are handed over to the Buyer or a third party specified in the Order (Recipient). If it is impossible to receive the Goods by the above persons, the Goods may be delivered to a person who can provide information about the Order, as well as pay the cost of the Order in full. In this case, the Seller’s obligations are considered to have been duly fulfilled.
6.3. Together with the Order, the documents provided by the current legislation are transferred to the Buyer.
6.4. The representative of the courier company (courier) has the right to request an identity document of the Recipient upon delivery of the Goods.
6.5. Ownership of the Goods passes to the Buyer at the time of transfer of the Goods, after payment of the full value of the Goods.
6.6. The risk of accidental full or partial damage to the Goods passes to the Buyer at the time of delivery of the Goods and affixing a signature by the Buyer / Recipient in the documents confirming its delivery. In case of non-delivery of the Goods, the Seller shall reimburse the Buyer for the cost of the Order and delivery prepaid by the Buyer in full after receiving confirmation from the courier company of the loss of the Goods or its return to the Seller’s warehouse.
6.7. The Seller’s obligation to deliver the Goods to the Buyer is considered fulfilled at the time of delivery of the Goods to the Buyer / Recipient or receipt of the Goods at the offices of courier companies.
6.8. Upon receipt of the Order, the Recipient must check the integrity of the package and, if there is no visible damage, pay the amount of the Order, taking into account the cost of delivery by courier (when making a cash payment). The Courier is not authorized to give any advice on the Goods. All questions should be addressed to the contact center operator or the seller if the seller is a third party. In case of damage to the product, absence of the Goods or detection of a defect, the Defective Goods may be returned at the request of the Buyer.
- Payment for Goods
7.1. The buyer has the opportunity to pay for the order in one of the ways: cash payment, bank card.
8. Return of Goods and Cash
8.1. Return of Goods of proper quality. According to the current legislation, live goods of proper quality are not subject to return or exchange.
8.2. Return of Goods of improper quality. A product of improper quality is a product that contains defects. The disadvantage of the Goods is their non-compliance with the requirements of normative legal acts and normative documents, the terms of the contract or the requirements imposed on it. The received Goods must correspond to the description on the Site.
8.3. If the Buyer has been handed over the Goods of improper quality, the Buyer has the right to use the provisions of Article 8 of the Law of Ukraine “On Consumer Protection” – to demand replacement of the Goods of good quality or demand termination of the contract and refund.
8.4. Claims (application) for a refund of the amount paid for the Goods of improper quality shall be satisfied in accordance with the requirements of the law, starting from the date of submission of the relevant claim. Refunds are made by returning the value of the paid Goods to the Buyer’s payment card.
8.5. When returning live Goods of improper quality, the rules described at the link https://lapa.shop/pravila-vozvrata-i-obmena-zhivotnyh apply.
- Reservation of Goods
The Customer has the right not to fully redeem the live Goods immediately, but first to reserve it for a small amount specified by the seller, when the seller is a third party. In case of transfer of money to the reserve and then the buyer’s refusal to buy the animal, the amount of the reserve is not refundable.
- Confidentiality, use of personal data and their transfer to third parties
11.1. Upon acceptance of the offer, the Buyer agrees to the collection and processing of his personal data, as well as information about consumer preferences and purchases in the Seller’s stores, in accordance with the Law of Ukraine of June 1, 2010 №2297-VI “On Personal Data Protection”. The Buyer’s personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection”.
11.2. The purpose of personal data processing. The data provided by the Buyer during the Registration or placement of the Order through the Site will be used for processing Orders for the purchase of Goods, receiving information about the Order, sending by telecommunication (by e-mail, mobile), advertising offers, information about promotions, raffles, special offers or any other information about the activities of the Seller or its partners, for other commercial purposes.
11.3. Marketplace guarantees the confidentiality and protection of personal data of Buyers.
11.4. The Buyer gives the Seller the right to process his personal data, including: to include personal data in the database (without additional notice), to carry out indefinite storage of data, their accumulation, update, change (if necessary). The Seller undertakes to protect data from unauthorized access by third parties, not to disseminate or transfer data to third parties (except for data transfer to commercial partners, persons authorized by the Seller to directly process data for these purposes, including mobile operators, postal or courier delivery services, contact centers, advertising agencies, as well as at the request of the competent public authorities in the manner prescribed by law).